Help and Support
Contact us
Paradigm Shift Consulting have a dedicated team of GDP experts who can help with any question or technical issue, at any stage of your learning.
Email us
For course access, certificates, extensions and account queries.
How we can help
Training support
Need help with a training course, or have a question about which course is right for you? Contact our team for support.
Technical support
Our on-hand technical team have insight into all activities on the platform. Tell us what you need and we will get it done.
Your account
We can help you locate what you need, change details on your account, and provide certification.
Corporate and bespoke training
Have more than one person to train? More than 100? No problem — contact our team to arrange a bespoke training option.
Face-to-face sessions
We are located in the Midlands and provide regular monthly face-to-face GDP training sessions. Contact us for upcoming dates or a free quotation.
Audits and consultancy
Paradigm Shift Consulting provides a range of GDP-related services designed to support compliance, including 1st and 2nd party audit reports and follow-up.
Frequently asked questions
The questions we are asked most often. If you cannot find what you need here, please contact our team.
Do I need GDP training?
Whether you take GDP training is no longer your choice. The updated European Guidance requires Responsible Persons to take regular training, and we recommend annual refresher training as a minimum. Where there have been no regulatory updates, consider something more specialised such as Quality Risk Management or Validation training.
How much will GDP training cost?
GDP training varies significantly in cost. Common market rates are from £500 to £875 per person, per day (+VAT). Our face-to-face 2-day training courses cost £1,095 +VAT per person. Paradigm can also work with you to build a bespoke GDP training session, or merge you with peers to reduce cost and share experiences. With our online training you get reduced costs, with no lost time or travel expense.
What is Good Distribution Practice?
In wholesale terms, GDP means Good Distribution Practice, which regulates the movement of medicines or medical products from the manufacturer to the wholesaler, to ensure their quality and safety is maintained.
What is a Responsible Person?
An RP is a Responsible Person. They have oversight and responsibility for GDP within a wholesale operation, as well as for any interactions with third parties that the licence holder deals with. The RP can delegate duties to suitably trained personnel, but cannot delegate their responsibilities.
Who are the MHRA?
The MHRA are the Medicines and Healthcare products Regulatory Agency. They are responsible for regulating both medicines and medical devices in the UK, making sure these products work and are safe for use, and inspecting the companies that work with them.
Where can I find my certificates?
Sign in and open Certificates from the menu, where every certificate you have earned is listed and can be downloaded. If a certificate is missing, contact us at info@paradigmshiftconsulting.co.uk.
How do I change my password?
Sign in and open your account profile, where you can update your password. If you cannot sign in because you have forgotten it, use Forgot password on the sign-in page and we will email you a reset link.
I cannot access my course
Please try signing out and signing back in. If you are still having difficulty, call our team on 0330 133 0920 and we will resolve it as soon as possible.
Why has my course expired?
Courses have a 30-day expiry. If your course has expired and you need more time, email info@paradigmshiftconsulting.co.uk with your name and email address and we will extend it for you.
Still need a hand?
Our team are available to answer any question you have, including helping you choose the course that best meets your needs.